I've been using KnownHost for a few years now for various projects that I have going on around the web.
I can honestly say that their support is the best I have ever encountered. This is the most important thing for me as I hate dealing with server issues, and knowing how skilled and responsive the support team is really relaxes me. Not only do they solve the issue that you're having, the staff take time to explain what's going on which means you're getting a free education at the same time. The longest I've ever had to wait for a ticket to be answered is literally two or three minutes.
I have a few VPS accounts with them now (I like to keep projects separate) and they have had nearly zero downtime and operate a lot faster than most of my competitors - even without a CDN.
If you're looking to expand to a VPS and are a bit nervous about the process I highly recommend KnownHost as the staff and culture at this company is really hard to beat.
I am a digital marketer working online for more than 12 years and have used many hosting companies and packages for my websites and for my clients. Knownhost is really a reliable hosting partner.
Over the last 6 months we migrated many websites to knownhost managed VPS and we have 100% uptime which is amazing. All my clients are happy and I feel confident to recommend knownhost to anyone looking for a hosting company with great uptimes and terrific support.
I have used most of the major hosts, from HostGator to GoDaddy to Bluehost to MediaTemple. KnownHost has proven to be the most reliable due to their excellent uptime, awesome server specs, and very helpful support. Their support staff responds almost instantly every time and they hire people who are true server admins.
I have had my VPS with KnownHost for about 8 months now. There have been a few occasions when I have needed to contact KH support in regards to my server and/or website issues. Every time I submit a ticket I have been notified via email within minutes of submitting the ticket. This support really is second to none in the server/hosting space.
I would recommend KnownHost to anyone!
My name is Luis Lara and I am CEO of tuHOST.mx a hosting company on Distrito Federal, Mexico. Since I moved to Knowhost my company is growing each week and my clients are satisfied with my service and uptime quality.
Support team is very friendly, helpful, fast and with high knowledge.Sincerly, I feel quiet with my business in your hands. I have plans to stay in your company for many years more.
Thanks to all team, make me feel confortable and protected.
Several years ago, I had one of the best WordPress/IT gurus on the planet install a state-of-the-art WordPress multi-user install for me on Amazon Web Services. His custom utilities allowed me to administer multiple sites together, but use separate domains instead of subdomains/folders.
Unfortunately, AWS had idiosyncrasies that caused performance issues and costs started going up. I began researching hosting alternatives and landed on highly-recommended KnownHost. The KnownHost support has been exceptional, helping with what was a non-standard migration from AWS and answering a lot of general questions. On KnownHost, my site performance and ease of administration has increased substantially.
Thank you KnownHost!
KnownHost is an excellent web hosting provider if you're looking to take your site to the next level with a VPS or dedicated server. Their affordable pricing, competitive features, top-notch staff, and excellent performance rank this server as highly recommended. We put our trust into KnownHost to power our website and so should you!
Knownhost has been an incredible service provider to my company for years, supporting my many VPS solutions and Dedicated Servers. I could not be more impressed with their response time, communication, eagerness to solve problems (and explaining the problem), and overall customer service. Whatever the issue, critical or not, they exceed expectations on response times...often receiving support within just a couple minutes. Highly Recommended!!
Thanks for being Incredible!
I just wanted to let you know that I think that you are doing a fantastic job. I appreciate the lengths that your support staff go to to help me solve any issues as quickly as possible, and I enjoy the friendliness and professionalism of all the different departments that I have had contact with. Keep up the good work!
"Awesome… Cool… Great… The Best… Satisfaction…"
… describe my feelings for KnownHost.com!
I've been a customer of KnownHost.com since 2009 and I'm very satisfied with the high quality of services provided. The servers are great and the customer support staffs, all are nice and friendly. All questions, needs, and comment from me were handled professionally by them.
Thank you so much for the great service. I wish the very best for KnownHost.com.
I have been hosting my business and personal websites with KnowHost for a long time now. I have been with many different hosting providers over the years and without any question KnownHost has the very best support. Issues will arise for any company overtime and the most important thing is how quickly your service administrator can fix the issue for you. When I put a ticket into their support system I am amazed by how quickly they respond and are able to fix any issue. I have had both dedicated and VPS plans with KnownHost and the speed of their network and excellent support makes them my choice for a hosting partner.
I have a long relation with Known Host, its been 4 or 5 years, and I always loved their support. They have the best support team in the industry, I have some very complicated websites, and I get millions of page views every day, its all possible because of Known Host's fast and reliable services. I have 4 Dedicated servers, and 3 VPS servers with them. Whenever I am stuck and submit a support ticket I get a response within few minutes. The Sales team of Known host is very friendly and effective too, they always give me options to choose the best server. I am very pleased to work with them, and recommend them to every one!
We've been a customer of KnownHost for 5 years and have had nothing but outstanding service with you. Your support has been quick with the best solutions. Your customer service was exceptional every time and I highly recommend your service for Managed VPS hosting. We look forward to working with you in the future.
I've been with Known Host for two months and have to say their service is absolutely outstanding.
My support tickets are typically answered within 10 minutes. Couple days ago I got a response back in under 60 seconds stating that they were working on the problem and would update me as soon as it was fixed. The fixing took all of 2 minutes.
Here's what I've noticed in the past month and a half.
First the WHM server I got was pre hardened. There was a lot more security installed than what you normally get out the box with WHM. I've found it to be much better than the default watered down version of IPTables and CPHulk that comes standard with WHM. The bottom line here for me is that since I switched I've spent 0 time dealing with hacked wordpress sites! That used to be an issue that cropped up every week or so.
Second, service is excellent. Aside from fast responses to support tickets, I had run into an issue with wordpress where I couldn't get the auto update to work on the KnownHost server, I spent two hours trying to figure it out but was at a dead end. It was really wishful thinking on my part to get help with that as wordpress is outside the scope of anything a "managed server provider" typically covers. Within 5 minutes they fixed the problem for me and told me exactly how to fix it going forward! That's really going above and beyond.
Third, and for me most important. I love how fast it is! I had a dedicated server with limestone sporting a Raid 1 array, a Xeon quad core CPU, 8gb ram, etc. My load avg was about 4, which is okay. After switching everything over to KnownHost my load average dropped to .12 on avg. That's freakin awesome for paying less than half the price and getting managed services on top of it.
For those who are tech savvy when I run:
dd if=/dev/zero of=/dev/sda6 bs=800MB count=1 oflag=dsync
I get between 800 and 830MB/s (that's AWESOME)
KnownHost is definitely not the cheapest but in my experience they're the best. And for what you get, the value is tremendous.
Could not be happier with my service. Please keep up the great work!
I purchased a server originally elsewhere before I ever heard of knownhost and it was a nightmare. I ran a business with a partner and once we split the business and went our separate ways i was on the hunt for a provider. I went with someone who appeared to have a decent business and when support was required, it was nowhere to be found. I lost a lot of money and started looking.
I found KnownHost via Google searching and i was obviously nervous. Debbie helped ease my fear and she helped me trust KnownHost. I don't think anyone could compete with KnownHost. I've been in the business since 1997 and never found a friendly set of staff like them.
I wanted to thank each of you for your exceptional help and support. My server is still running strong as ever without even the slightest hiccup. I have been with Knownhost since i believe Late march, Early April. Half year so far and 100% uptime. Absolutely amazing staff, support, business, prices, hardware, options.
I wouldn't hesitate for a second to recommend KnownHost to anyone and i plan to order some more servers in the near future.
While this is long overdue I'm finally getting around to sending a well-deserved 'at-a-boy' to you. We've been a customer now for over a year and have nothing but great things to say about your services. You guys provide the absolute best hosting solutions and the best prices. We have had only a few minor issues since moving to your service and even then your support staff has been exceptionally fast and courteous at resolving the issue. We recommend your service to anybody in the market for VPS hosting.
You guys are awesome, keep up the good work!
I administrate several large web sites mostly in the political or educational realm including RonaldReagan.com the site of our 40th President Ronald Wilson Reagan.
We have used dedicated servers in the past, but we found that a VPS set up was a much better way to go.
We also have been down the road of hosting horrors dealing with various web hosting companies. After a particular disastrous VPS experience I started once again looking for a good VPS hosting company. After several weeks I had concluded that all hosting companies were basically the same and was going to "flip a coin" out of the slightly better than average but still generic semi managed VPS hosting companies, when I stumbled upon a web hosting shop talk board and kept seeing these glowing (actually gushing) reviews of a web host named KnownHost.
The name certainly was exactly inspiring, but after weeks of reading web host names that included "stupendous", "incredible", "fantastic" and "awesome" in their titles, a very straight forward and simple name was actually a welcome relief.
As I was reading the reviews of KnownHost, I began to think I was being hoodwinked by what I thought had to be people PAID to write the things I read.
I took the time to track down these people and verified that they were indeed clients of KnownHost and they ranged from small to big.
My head was hurting and I was at my wits end when I said to myself what did I have to lose?
They bent over backwards to help us took the time to show me the diiference between Plesk and cPanel as I have only used Ensim as an administrator. I felt like someone that knew their way around a server to a complete neophyte, but even though we lost our main tech and I was having to do most of the tech work, they walked me through everything and explained it all without talking down to me.
I honestly keep thinking my experience with KnownHost is some type of practical joke and being told that I am on "candid camera" because I never have experienced the level of support and skill in ANY type of service industry as they have given to us at RonaldReagan.com.
I know you are thinking what I was thinking when I read reviews like the one you're reading right now about ours. All I can say is they offer a 30 day 100% money back guarantee with free (yes FREE) setup.
I am proud to announce that MakeTechEasier is now hosted on Knownhost.
About half a year ago, we decided to move out of our shared Hostgator account and migrate to ServInt. Not that Hostgator is no good, it just that MakeTechEasier has grown rapidly over time and we need to get a bigger server to host our site. In my opinion, Hostgator is one of the best shared web host company around and I would seriously recommend them for those who just started blogging.
On the other hand, we switched to ServInt because there were many good reviews about them. But somehow, things just doesn’t go well for us. The server is slow and sluggish. Can you imagine that it takes five mins just to save a post? And the staffs aren’t too helpful in solving my issues too.
This time round, we make a switch to Knownhost and it was the best decision we made this year.
I just wanted to drop you a note to let you know what a great Technical support team you have.
Recently I upgraded to a VPS plan and expereienced some problems getting all my domains on-line. Some of these problems were my own "ignorance" about what I had to do and other problems were due to a mistake made during the migration.
Your support team was very helpful and patient with me and addressed all my concerns and issues quickly and with the utmost professionalism. They represent your company well and you should be very proud of them.
This is exactly why I upgraded with Knownhost and recommend you to others whenever I have the chance. Please commend them on a job well done.
Since moving to KnownHost in December 2006, our site has not been down or unavailable for one second.
I signed up with KnownHost, and my experience has been excellent. I was up and running fast, customer service has been patient in answering all of my questions, and they helped me get my domain name in order. I recommend giving KnownHost a try.
I spent many hours researching before I made my second choice for a web provider, and was astounded by the large numbers of positive reviews for Known host. After a full year of working with Known host, I am happy to say that I have experienced the wonderful service that I read about. I would recommend Known Host to anyone who is looking to host a website.
I want to let everyone at KnownHost know just how satisfied I am to be one of your customers.
KnownHost has provided me the best hosting experience I've ever had.
I am so impressed with KH. And yes, I am so relieved, all at the same time. KH has made everything so easy on me. And I am getting platinum service at a more than fair price.
I just wanted to say that it's been a little over a year since I first found KnownHost, and 3 VPS accounts later I am still impressed with the level of service and support I receive. Your tech support goes above and beyond what they should to help resolve issues quickly and respectfully (unlike my old host that would put you down for not knowing how to fix all of your own problems.) My experience tonight with Andrew from your support team was top-notch and his help and professionalism was greatly appreciated.
I want to extend my deep appreciation for and admiration of your technical support crew.
Knownhost.com is my 4th host and I can say without a doubt your support staff stands out among the pack! I am a very adept technical person but my expertise of website hosting is quite limited. I have found your staff to be patient, knowledgeable, dependable, fast to respond! If I had to think of one "single" word to describe the Knownhost support staff is "exemplary!"
Please take this for what it is, a thank you from an extremely satisfied customer!
I can honestly say that if this level of support continues it will make KnownHost a very sought after host.
Thank you guys.....much appreciated. Best of luck for the future.
"I cannot believe the level of service I have received
I am glad I chose knownhost. I am yet to have to wait more than 10 minutes for a support ticket to be answered and the uptime has always been..... UP!!!!
Thank you Knownhost. Keep up the great service."
You kidding me!? Your VPS is great and it's so fast! Your support guy Andrew is a living legend. He helped me fix some problems and really knows what he is doing.
I wanted to write and let you know how happy I have been with your service. I changed hosting providers a while back because of a total lack of support from my previous provider. I signed up with your company for two reasons, price, and semi-managed servers. Since then, I have had numerous problems, mostly due to my lack of knowledge, and issues with Joomla and Virtuemart. Your technical support has exceeded all my expectations. Eugene has helped me out numerous times. Even when the support issues are related to third party products. The support is always very fast, and professional. If your company continues to provide this level of support, I can't think of any reason why I would ever go to another company. Please pass this along to your managers, and let them know how happy I am with Eugene and the rest of your support staff.
The support team is very knowledgeable, and quick to respond and help. I feel very confident that they'll be able to handle any problems that arise and so far I have nothing by praise for the company and their staff.
Amazing! I had always hated to use the "support ticket" system, as in other places it is always slow slow slow. But you guys are amazing! It's even quicker than to use telephone!
Everything works and I am more than happy. I am so confident that with this kind of professional and superior support, our businesses will do great.
I have nothing but the best to say about KnownHost so far. I am certain that KnownHost and its customers have bright future. I am happy that I was lucky enough to choose your company. Please, don't change anything as you grow. Only that will ensure your long term success.
I just wanted to drop you a quick line and tell you, I have been doing this for a long long time and that is the fastest and most accurate response I have ever seen from tech support anywhere. You can bet on some positive bragging in the hosting forums for you guys.
Couldn't have asked for a smoother transfer. Both domains were up and running within a few hours and the communication with sales and tech support was outstanding. Great hosting at a great price.
Knownhost advertises that they offer "Unbeatable Support". I want to let you folks know that their support is *absolutely unbeatable*. Even my low priority tickets have gotten almost instant response. They have told me what they have done to solve my problem. They have never talked down to me. They have never failed to solve my problems -- and there have been many. If any of you are considering getting a VPS, I cannot praise this company enough.
KnownHost is fantastic!! Managed VPS Hosting at its best without a doubt. I have been 100% pleased. I have 8 vps and hybrid servers with KnownHost. I have lots of websites, including one that has over 2 million visitors per year, and their system gives us a lot of flexibility. Great service at a great price. We use rails for some sites and it has worked great, in spite of the fact that KnownHost isn't set specifically up for Rails. We have been a customer for 18 months. The servers are fast, great support, great price, and a great attitude.
I Love KnownHost! I have been with them for over a year now and have nothing but a good experience! I have never waited for a response from them for more that 15 minutes and usually they answer my question in the first response. I would recommend them to everyone!
If you are looking to scale up a web-based company from small to medium deployments, KnownHost is the best.
Fantastic, Quick, and Friendly. Best customer support I've ever seen. They not only fix the problem in minutes but they also explain it to you as well.
Knownhost was incredibly friendly and helpful. I noticed a big speed increase in my site.